Returns and refunds

You have 30 days from the day your order is delivered to ask for a return or a refund.

Email hello@skincarereceipt.com within 30 days with your order number and a photo of the item and packaging. We'll send a free replacement, or refund you in full including shipping. You don't need to send anything back.

Skincare has to arrive sealed for us to be able to resell it, so we can only accept unopened products with the seal intact. Email your order number and we'll reply with return instructions and the return address.

Once the parcel reaches us and we've confirmed the seal is intact, we refund the product price. Original shipping isn't refunded, and you cover the cost of return shipping.

Refunds go back to the original payment method within 5 to 10 business days of approval. Your bank may take a few extra days to show it. We'll email you when the refund is issued.

We don't do direct exchanges. Return the item for a refund and place a new order, which is usually faster.

Opened or used products, unless they arrived damaged or defective. Anything requested more than 30 days after delivery. Free or gifted items.

Email hello@skincarereceipt.com and a person will reply. We answer Monday to Friday.